Terms & Conditions

Current conditions of purchase for grelity.com

Introduction

This purchase is governed by the following general terms of sale for consumer purchases of goods over the Internet. Consumer purchases via the Internet are mainly governed by the Contract Act, the Consumer Purchase Act, the Marketing Act, the Business Act and the e-commerce Act, and these laws give the consumer substantial rights.

1. The agreement

The agreement consists of these terms of sale, information specified in the order solution and any specially agreed terms. In the event of a conflict between the information, what is specifically agreed between the parties will prevail unless it is in breach of mandatory legislation.

The agreement is also supplemented by relevant legal provisions governing the purchase of goods between traders and consumers.

2. Price

The price quoted for the goods and services is the total price to be paid by the buyer. This price includes all fees and additional costs. Additional costs that the seller has not informed before the purchase do not bear the buyer. Exceptions: All customers outside of Norway are charged with 0% VAT due to export of services. The saleprices seen in the webshop is included this VAT rate of 0%. Customers with address in Norway will be charged additional 25% of the sale price seen in the webshop.

3. Payment

The seller may claim payment for the item from the time it is shipped from the seller to the buyer.

If the buyer uses a credit or debit card when paying, the seller can reserve the purchase price on the card when ordering. The card is charged the same day the item is shipped.

When paying with an invoice, the invoice is issued to the buyer upon shipment of the item. The payment deadline is stated on the invoice and is at least 14 days after receipt.

Buyers under 18 cannot pay with subsequent invoice (We do not currently offer payment via invoice).

4. Digital wallet (“My Wallet” under “My Account”)

For every purchase made in the online store, each registered customer will receive 10% of the purchase price in their digital wallet (Cashback). Cashback can be used in its entirety for future purchase, for both partial and full payment for goods. The digital wallet can also be topped up with extra credit by using the payment methods in the online store. It is not possible to pay out topped up credit or Cashback back to the bank account.

5. Delivery

Delivery takes place when the buyer or his representative has taken over the item (serial code for the game or software).

All our products are delivered digitally in the form of a product key for the product. Most product keys are delivered automatically and can be picked up immediately after purchase. How to find the code:

Go to “My Account” by clicking on the upper right corner of the web page: “Hello, [your name]”.
Click on “Orders“. Find the correct order ID and press “SHOW” at the far right under the heading “ACTIONS”.
Below the total amount on the order page, you will find the product keys for each product you purchased.

IF YOU DON’T FIND THE PRODUCT KEY:

If the product key is not listed on the order page, it will be automatically sent to you via email within one hour from the time of purchase (Monday – Sunday 9am – 11pm (UTC+2)).

If you did not receive the product key after two hours, please contact us.

6. Cancellation of orders

The right of withdrawal does not apply to contracts for the supply of digital content that are not delivered on a physical medium if the delivery has begun with the express consent of the consumer and the consumer acknowledges that the right of withdrawal has thus been lost.

Discount

The buyer may claim an appropriate price reduction if the item is not corrected or shipped. This means that the ratio between the discounted and the agreed price corresponds to the ratio between the value of the item in defective and contractual condition. If there are specific reasons for this, the price reduction can instead be set equal to the lack of significance for the buyer.

12. Personal information

The person responsible for processing personal data collected is the seller. Unless the Buyer agrees otherwise, in accordance with the Personal Data Act, the Seller may only collect and store the personal information necessary for the Seller to fulfill the obligations under the Agreement. Buyer’s personal information will only be disclosed to others if it is necessary for the seller to execute the agreement with the buyer or in statutory cases.

In order to serve you in the best possible way, it is necessary that we have sufficient information about you as a customer. After reviewing what is stored by information about our customers, we believe that there is no sensitive or critical data stored with us and that they can be misused.

We can assure you that our internal routines do not allow outside to receive sensitive or critical information.

There is no sensitive or critical data stored in the use of our payment solutions.

Our policy is that we do not sell, trade or otherwise disseminate information about you as a customer to a third party without your consent.
All pages when storing information are securely secured.